The retail industry has changed significantly in the past few years due to eCommerce’s emergence. In this fast-paced digital world, consumer interests and behaviors change quickly, and the retail logistics industry needs to be prepared for that. Some of these trends have more impact than others and will continue to do so in the upcoming years.
Here are some trends that had the biggest impact on retail logistics.
Longer holiday shopping season
Earlier, when there was only brick-and-mortar retail, consumers would do their holiday shopping right before the holidays would start. However, online shopping options have changed that completely. Consumers have started shopping online for holiday gifts months before the actual holidays to get the best deals. Hence, retail logistics need a mechanism in place to deal with the increasing order volume for holidays.
Increase in mobile commerce
With the increasing use of the internet, more people are shifting to mobile commerce. The pandemic also pushed the trend further as social distancing prevailed. Retailers today want to combine physical stores and advanced technology. A popular example of this trend is an increase in reserving items for in-store pickup, local delivery services, and curb-side pickups.
Omni channel retail experiences
Consumers are developing their intellect rapidly and expect more than just quality products from companies. With increasing technological advancements, the consumer psyche is also changing. Now, they are looking for omni-channel customer experiences where they receive the same service and shopping experience across all online or offline shopping channels.
Embedded integration technology
Another trend impacting the logistics industry is real-time shipment tracking. Customers now want to track their orders and know how quickly they can get it. It pushes logistics companies to share tracking details and real-time shipping information with customers through advanced tracking software. Logistics companies have also invested in advanced inventory tracking systems such as RFID to control warehouse inventory and reduce delivery time.
Logistics companies must go a step beyond to provide advanced shipment and tracking systems. Hence, they use technologies like AI and big data to integrate data on weather, traffic, and other factors affecting shipments’ delivery time and safety. They use these technologies to derive the best route for a delivery, making the entire process less time-consuming and cost-effective, enhancing the overall customer experience.
Increased use of robotics
Robotics is a technology that is changing the face of several industries today. Robotics ensure faster performance, zero human errors, better control, and minimal downtime. Logistics companies are trying to integrate robotics into the supply chain to benefit from the technology and advance the supply chain processes.
About Interest Moving & Storage
InterWest Moving and Storage in Idaho, Montana, Utah & Wyoming can assist you with your retail logistics and supply chain. An agent of Atlas Van Lines, we have been delivering high-quality transportation services to our customers since 1956. Apart from residential packing and moving, we are also corporate moving specialists and provide domestic and international corporate, art, and government relocation services. You can call our toll-free number (800) 877-1091 to book our assistance and get a free quote.